Covid-19
Delivery update: I am working as quickly and safely as I can to deliver your orders on time but due to current restrictions and peak periods, usual delivery times may be delayed. If you have any queries please get in touch with me at janet@nourishabley.com
I aim to respond to all queries within 24 hours however during peak periods this may take me a little longer. Rest assured, I will always respond to your email.
Please note our customer service hours are 10am - 3pm, Tuesday - Friday.
Orders, Shipping & Returns
Can I cancel my order?
You can cancel your order prior to the shipment being processed.
Can I add items to my order or have two orders shipped together?
Yes, please email us immediately providing your order(s) information and we will ensure to update your order prior to shipment.
What payment methods do you accept?
Visa, Mastercard, American Express
Paypal will be available shortly
Do you have discount codes available?
Occasionally I offer discount codes through social media or my newsletter. If you would like to be the first to hear about my promotions, subscribe to my newsletter and follow us on our social media. Facebook: @nourishabley Instagram: nourishabley
I did not receive a confirmation email, what should I do?
Please contact us vis email or phone and we will sort out the issue.
Will credit card payments be charged on the spot?
Yes, payments are charged automatically as I don’t store payment details for reasons of privacy.
Do you charge for shipping?
Shipment is Australia-wide via Australia Post. Standard shipping rates apply.
What’s the shipment turn-around time?Delivery update: As I make most of the product at time of order I allow a 3 day turn around. I am working as quickly and safely as I can to deliver your orders on time but due to current restrictions and peak periods, usual delivery times may be delayed. If you have any queries please get in touch with me at janet@nourishabley.com
I aim to respond to any queries within 2 business days of receipt however during peak periods this may take longer. Rest assured, I respond to all emails. Please note my customer service hours are 10am - 3pm, Tuesday - Friday.
How do I know if my order has been shipped? Am I able to track it?
Once order is dispatched you will receive an email confirmation with your tracking information.
What if I would like a refund?
I will happily refund your order in the below events:
Please ensure your return meets the ACCC conditions
Returns are in accordance with the Australian Consumer Law stipulated on the link below.
https://www.accc.gov.au/consumers/consumer-rights-guarantees
Response time for refunds:
I aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send me your details with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.
What happens if I’ve placed wrong information or wrong address on my order?
Please send me an email immediately and I will fix the details prior to shipment. If the order has been dispatched unfortunately, I will not be able to re-route the shipment. If orders have been returned to me due to failure of delivery, I will refund your order less shipping and handling cost.
Delivery update: I am working as quickly and safely as I can to deliver your orders on time but due to current restrictions and peak periods, usual delivery times may be delayed. If you have any queries please get in touch with me at janet@nourishabley.com
I aim to respond to all queries within 24 hours however during peak periods this may take me a little longer. Rest assured, I will always respond to your email.
Please note our customer service hours are 10am - 3pm, Tuesday - Friday.
Orders, Shipping & Returns
Can I cancel my order?
You can cancel your order prior to the shipment being processed.
Can I add items to my order or have two orders shipped together?
Yes, please email us immediately providing your order(s) information and we will ensure to update your order prior to shipment.
What payment methods do you accept?
Visa, Mastercard, American Express
Paypal will be available shortly
Do you have discount codes available?
Occasionally I offer discount codes through social media or my newsletter. If you would like to be the first to hear about my promotions, subscribe to my newsletter and follow us on our social media. Facebook: @nourishabley Instagram: nourishabley
I did not receive a confirmation email, what should I do?
Please contact us vis email or phone and we will sort out the issue.
Will credit card payments be charged on the spot?
Yes, payments are charged automatically as I don’t store payment details for reasons of privacy.
Do you charge for shipping?
Shipment is Australia-wide via Australia Post. Standard shipping rates apply.
What’s the shipment turn-around time?Delivery update: As I make most of the product at time of order I allow a 3 day turn around. I am working as quickly and safely as I can to deliver your orders on time but due to current restrictions and peak periods, usual delivery times may be delayed. If you have any queries please get in touch with me at janet@nourishabley.com
I aim to respond to any queries within 2 business days of receipt however during peak periods this may take longer. Rest assured, I respond to all emails. Please note my customer service hours are 10am - 3pm, Tuesday - Friday.
How do I know if my order has been shipped? Am I able to track it?
Once order is dispatched you will receive an email confirmation with your tracking information.
What if I would like a refund?
I will happily refund your order in the below events:
- Items are faulty
- Wrong order has been delivered
Please ensure your return meets the ACCC conditions
Returns are in accordance with the Australian Consumer Law stipulated on the link below.
https://www.accc.gov.au/consumers/consumer-rights-guarantees
Response time for refunds:
I aim to process any requests within 2 business days of receipt however during peak periods this may take longer. Please send me your details with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase. You may be required to provide a government issued identification to qualify for a refund or replacement.
What happens if I’ve placed wrong information or wrong address on my order?
Please send me an email immediately and I will fix the details prior to shipment. If the order has been dispatched unfortunately, I will not be able to re-route the shipment. If orders have been returned to me due to failure of delivery, I will refund your order less shipping and handling cost.